Top 5 Tools for BPO Productivity
1. Zendesk – The Gold Standard
Zendesk remains the backbone of many BPO operations...
2. Gorgias – Ecommerce Powerhouse
Ideal for Shopify and ecommerce support teams...
3. Slack – Internal Communication
Fast collaboration improves agent resolution speed...
4. Hubstaff – Time & Productivity
Provides workforce visibility and activity scoring...
5. Notion – Knowledge Management
Perfect for SOPs, playbooks, and training docs...
Conclusion
The right tools transform your BPO into a high-performance engine.